Support

The Inyett Success

This is what thousands of economists and purchasers think.

Sweden & Norway

More than 1000 organisations
use Inyett

municipalities in Sweden and Norway 260 happy customers 10.000 payments analysed every year. Aggregated data and insights into productsthat give you the edge. 50m of private companies 100s of municipal companies, mainly in energy 100s of the country’s regions 50%

CSI

Inyett’s Customer
Satisfaction Index

The CSI, or customer satisfaction index, is a KPI in the form of a customer satisfaction index, i.e. how satisfied customers are with the company they’re dealing with. The KPI answers the question: Overall, how satisfied are you with our services?

0 100 86%

NPS

Inyett’s
Customer Loyalty

Net Promoter Score is a KPI used in customer surveys. NPS is based on the question: “How likely are you to recommend this company to a friend or colleague?” The question is answered on an eleven-point scale from 0-10.

-100 +100 Ambassadors: 42% Passive: 32%

CES

Inyetts Customer-
Effort-Score

Customer Effort Score (CES) is a type of customer satisfaction survey used to measure how easy customers feel it is to work with an organisation. It asks customers to rate how easy it is to use products or services on a scale from “very difficult” to “very easy”.

2% 3% 95%

Happy customers!

Customer references

Chances are you have a colleague in the industry who works with Inyett.
Choose your industry – we’ll show you some examples